CPAP HIRE FAQs

How quickly does the therapy work?admin2018-03-07T07:27:48+00:00Almost instantaneously! The therapy is amazing however it can take some getting use to. Once you start getting 4+ hours per night with the therapy you should notice some big improvements in your day to day functioning. Customers report improvements in energy levels, mood, well being, concentration, weight loss, reduced blood pressure. Normally partners are also happy because they too can finally get a good nights sleep without the noise and the restlessness that sleep apnoea causes. A good, healthy nights sleep is essential for a healthy body.

Do i need to do a sleep test?admin2018-03-07T07:22:15+00:00It's a good idea to have a sleep test to see if you do in fact have sleep apnoea and what severity it is however for some people it's simply not an option. Some rural customers do not have access to sleep tests and for others it might be a matter of cost. We alway prefer our customers to have been diagnosed however we also understand if you have yet to have a test. Some of our customers simply want to stop snoring! We are more than happy to help everyone, no matter what stage they're at.

Is PAP therapy suitable for everyone?admin2018-03-07T07:18:14+00:00The short answer is NO. Although the therapy itself will work for 99% of patients suffering from sleep apnoea, some patients can simply not tolerate the therapy. Some find it to difficult sleeping with a mask, others are claustrophobic etc. We truely believe though that everyone can use CPAP therapy and many just give up to easily. If your life depended on it (which it very well may) then you would use it every night! The same way a diabetic must inject themselves with insulin on a daily basis. CPAP therapy can be difficult to begin with but those who persist and try hard always do well and in the end they are much better off. CPAP is a blessing! It will prolong your life, give you energy, help you concentrate, improve your mood and general well being....The list goes on.

What’s the benefits of hiring compared to buying outright?admin2018-03-07T07:11:57+00:00The great thing about hiring is it enables you to trial CPAP therapy at an affordable cost to see if you enjoy and benefit from the therapy. You can also trial a number of masks to find the right one for you. The cost of buying equipment outright can be thousands of dollars and $69/month is a lot more manageable for some customers. On top of this, all your replacement parts which would normally cost several hundred dollars a year are covered under the hire plan. Some of our customers are planning on losing weight and feel they might not need the equipment long term.

Will it stop me snoring?admin2018-03-07T07:12:29+00:00Yes! Although mainly used to treat sleep apnoea, the machine will also stop snoring. Very heavy snorers can sometimes snore through the mask although with a quick change of the settings we this can normally be resolved.

Is the machine quiet?admin2018-03-07T07:12:33+00:00Yes! It's whisper quiet. We very rarely get any negative feedback on the noise levels. It's also much quieter than snoring which it will eliminate.

How will you know what mask size to send?admin2018-03-07T07:04:11+00:00The masks we send come as a kit and have a variety of sizes included. You can simply try the different sizes to find one that suits. If you are having trouble with a certain mask we can easily exchange it for a different model.

I’m no good with computers, can i sign up over the phone?admin2018-03-07T07:02:34+00:00Sure! You can sign up quickly over the phone by calling 1300 276 632. The whole process takes less than 5 minutes

What if i need replacement parts?admin2018-03-07T07:12:40+00:00The great thing about hiring CPAP equipment is if you require any items that are worn out we will provide them FREE OF CHARGE. You only need to pay for the postage!

Do you sell equipment?admin2018-03-07T06:58:18+00:00At this stage we only do CPAP Hire

Why is it so cheap?admin2018-03-07T06:57:24+00:00The real question is why are the others so expensive! The equipment we use is extremely good and the package you will receive retails at well over $1500 so $69/month is very good value for money. Being online we have less overheads which enables us to pass those savings on to you.

What support is provided?admin2018-03-07T06:54:18+00:00We have a great team of experienced and professional cpap consultants with many years of experience. You can call us on 1300 276 632 for assistance. We also have an online chat which operates most days during the week. You can also email us at support@cpaphire.com.au . We have also a great instructional video page on our website where you can watch great tutorial videos.

Can you provide CPAP reports / downloadsadmin2018-03-07T06:50:49+00:00Yes! All the equipment we provide will record Sleep DATA. You can easily access the data yourself as the software is web based and uses a smart system called iCode. The machines will record your compliance, AHI, pressure data, leak rates and many more variables which can be printed off. You can also view this information on the Screen of you BMC Luna.  

What style masks do you supply?admin2018-03-07T06:48:37+00:00There are 3 main styles and each style has advantages and disadvantages. If you don't have a prescribed mask style we will supply you with all 3 styles so you can try each different style. Below is a list of the styles. 1. Full Face Masks- They cover the nose and mouth. The advantage of a full face mask is becuase the mouth is also covered by the mask it enable you to breathe through your mouth as well as your nose. Many people find it difficult just breathing through their nose of a night and this is when a full face mask should be worn. The disadvantage is they are a little larger than other styles of mask. 2. Nasal Masks- Very popular, they cover just the nose. They are small and lightweight. You must breathe only  through your nose with a nasal mask (No mouth breathing). 3. Nasal Pillow Masks- The smallest masks available. They seal at the nostrils and are great for patients that can be a little claustrophobic. They're have a very low profile and are very light to wear. The disadvantage is they can sometimes be easily dislodged by restless sleepers and they are generally not used when the pressure required is High (ie- above 15cm)  

How long can i hire for?admin2018-03-07T06:47:23+00:00There is a 6 month minimum hire period and no maximum. You can hire for as long as you need the equipment. If you wish to return the equipment after your 6 months term, you will be required to post it back to PO BOX 424, Kilsyth, VIC 3137

How long does it take to receive the equipment?admin2018-03-07T06:46:17+00:00We provide a very quick turnaround time of 2-4 business days once we have received the paperwork. The equipment is sent via express post. For some rural customers this time frame might be a little longer depending on the Australia post express network.

What is the return process?admin2018-03-07T06:44:01+00:00You will be required to pay for the return of your equipment. You can simply post the equipment to PO BOX 424, Kilsyth, VIC 3137 Please make sure your name is clearly marked on the package and that all equipment is safe and secure. Please also make sure that you have emptied the humidifier chamber of water upon shipping. Once we receive the equipment your ezidebit will be cancelled so long as you do not have any failed payments.

What costs are involved?admin2018-09-07T00:25:54+00:00Our standard cpap hire program is only $69/month on a 6 month plan. There's no postage fee, no deposit and no other costs involved. $69 will be debited monthly nominated account by our financial partner Ezidebit. Our Travel CPAP Hire package is $249 / month and if you require a mask it's $299/month. Ezidebit is also used to debit your nominated account on a monthly basis You will be required to pay for your return postage which will be $10-$20 depending on your location.

What is required to sign up?admin2018-03-07T06:36:58+00:00We have made the sign up process very easy and fast! To sign up for a CPAP Hire package there are a few things which are required. 1.  Online Direct Debit Request Form. In the Debit Arrangement section, The regular debit is just the monthly hire fee $69. The debit company will ask for a reference, this can be anything you like (ie- name, dob etc) 2. Identification- We require a copy of your drivers licence or some form of identification. This can be scanned to your computer and attached to the online application form (step 2) or texted through to our mob 04 999 77 193. You can also email it to support@cpaphire.com.au 3. Prescription- If you have a prescription you can also upload it to the online application form. If you don't, this is not a problem as all our hire machines are automatic and will adjust the pressure automatically. Remember most smart phones have good cameras on them these days. You could also take a photo of the documents and attach them to an email or text them through. Please send the email with forms attached to support@cpaphire.com.au